Bend and Break

I am intrigued by my sister's hypothesis that the reason we don't see better manners from employees in customer service jobs is they don't recognize their behavior as bad. Their expectations for human behavior have become so low; the lack of common courtesy is a reflection of this. They're not being rude! On the contrary, they're acting in perfect accord with the Golden Rule, treating us with as much indifference as they would like to be treated.