There's a lesson here somewhere
Earlier this evening, while out buying Tylenol for a sick child, I decided to swing through Starbuck's. I asked for a 12 oz. cup of that new Pike's Place Roast (yummy!) and when I got up to the window the barista said that they had to brew a new pot and it would be about 4 minutes. Or I could have a cafe Americano. I opted to wait and get the Pike's Place. I was even pleasant about it.
True to their word, in about 4 minutes another barista was at my window with my coffee. They didn't charge me; they gave me a 16 oz. cup instead of the 12 oz. cup I'd ordered; and they brought me a a large slice of cinnamon coffee cake to go with it.
There's a lesson here somewhere - patience is a virtue?
(For those of you who regularly read this blog and used to work at Starbuck's, don't burst my bubble by telling me something like: "They gave you 16 oz. cup because they had to brew a new pot for you and no one else is going to order caffinated coffee at 7pm, and they gave you coffee cake because they are just going to have to toss it in a few hours. " Seriously. Don't do it. I like the world outside my rose-colored glasses.)
True to their word, in about 4 minutes another barista was at my window with my coffee. They didn't charge me; they gave me a 16 oz. cup instead of the 12 oz. cup I'd ordered; and they brought me a a large slice of cinnamon coffee cake to go with it.
There's a lesson here somewhere - patience is a virtue?
(For those of you who regularly read this blog and used to work at Starbuck's, don't burst my bubble by telling me something like: "They gave you 16 oz. cup because they had to brew a new pot for you and no one else is going to order caffinated coffee at 7pm, and they gave you coffee cake because they are just going to have to toss it in a few hours. " Seriously. Don't do it. I like the world outside my rose-colored glasses.)
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10 Comments:
Well, I wasn't going to say that, but now that you mention it....
Seriously though, all of those things are probably true: they probably wouldn't sell a lot more coffee and they probably would have to toss the pastry. But does that mean they were obligated to go above and beyond in their customer sevice? Nope. But they did! I love stories like that! If I had been the barista, I would probably have rolled my eyes at you and given you old coffee. Or decaf. That's why I should never work at a Starbucks ever again
You should read my latest post at kindwordsforfree.blogspot.com .... it might inspire you to call and report the act of kindness to the store manager!
Wednesday, May 14, 2008
Starbucks is groovy. Lesson learned.
Would have given her a sneeze muffin, Molly?
Wednesday, May 14, 2008
Note to self - if Molly and Elph apply for jobs as coffee house wenches do NOT give them good references . . .
Thursday, May 15, 2008
Hey!! I am a perfect coffee house wench!!
I used to work at a coffee house and I never did anything remotely similar to Molly's antics. Well, I did talk bad about this one regular customer who said very condescendingly, "you are going a good job wiping off those tables." Her drink order was never compromised, though.
FYI: Sneeze muffin is a "Friends" reference.
Thursday, May 15, 2008
So can we now refer to all people who serve coffee in over-priced coffee proprietorships as CHW's? I like Coffee House Wench way better than "barista."
Thursday, May 15, 2008
If ever I do have a lapse of judgement and apply for a job as a CHW, please, PLEASE give me a bad recommendation! I should never be allowed behind a counter again.
But maybe I could open my own coffee shop and refer to all my workers as wenches.
Thursday, May 15, 2008
ooh - i like that idea. I'll go in on it with you. Heck - Elph? You up for it? I mean the three of us are DEFINITELY wenches - We could just go ahead and call the place Coffee House Wenches, Inc. Be up front about our attitudes and the kind of service they are going to get!
Friday, May 16, 2008
My first order of business as a caustic wenchy coffee girl is to say.....stop calling me Elph!! I am not a 1980's furry sit com alien!!!
I'm 90% kidding. =)
Hey! How about Caustic Coffee? That way we won't have to explain to our children what the word wench means.
Will this interfere with my sister and my idea to have a coffee slash scrapbooking store called The Cup and Crop?
Friday, May 16, 2008
Well, DUH! If you were an 80's sitcom alien, we'd be calling you ALF!
Silly, silly Elph.
Friday, May 16, 2008
Elphaba - my only concern with the name "Cup and Crop" is that if you don't serve really great coffee or if you even have a bad coffee day (as wenches sometimes do), then your nickname behind your back might become, "Cup and Crap." ("Elph" won't look so bad then will it?)
Sincerely,
J.
(See, I shortened my own nickname too - it's a nickname for my nickname.)
HEY since the point of these nicknames is to keep us annonymous, can we now say we are "nicknonymous.")
That's right folks - it only gets better as we get closer to happy hour on a Friday. I'm just about to crack open a Corona, so look for more even wittier . . uh . . witty words.
Friday, May 16, 2008
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